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SHIPPING & RETURNS

International Free Delivery

Free International delivery with purchase of S$200 and above, the packaging will be in one parcel. With those who spend less than S$200, we charge S$15 as shipping cost .

International Delivery Time

International shipping takes approximately 5 to 8 days from the moment you place your order.  All orders will be processed during business hour (Monday to Friday, except Singaporean and Taiwanese Public Holidays)

During Promotional Periods

During peak periods, there would be some delay in shipping. Please bear with us and we will continually strive to provide the best service to our customers.

Custom Inspection

All International orders are subject to customs inspections as well as possible fees and/or taxes. These charges are determined by the country to which the package is shipped and payment is the responsibility of the customer. Some packages may be delayed as much as 4~5 weeks, depending on Customs. The signature may be required upon delivery.

100% Authenticity Guarantee

In case the product is being confirmed as non-authentic, we will honor a return at any time and refund 300% of its original purchasing value.

Counterfeit Impossible

We work directly with brands, and all items are sourced from reputable merchants to ensure all quality. Also, we complete a 5 point assurance check for all products before shipping.

Best Price Policy

We offer trustworthy and transparent prices by eliminating middlemen and working directly with its own distributors.

Transparent Pricing Policy

All products are carefully sourced, directly send out from Taiwan, we make sure you get the best quality products also the most trendy products as well. What we state on our site is what you pay, all taxes are included.

Work Directly With Brands

Work directly with qualified brands’ distributors.

Return Policy

We gladly offer exchanges or refund on unused products. Return the item within 30 days from the shipping date. We will credit your store account. You can reorder the item you want as soon as we receive the returned item.

Samples are non-refundable and non-exchangeable.

All items bought during promotional period are not applicable for returns and/or exchanges. 

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable):

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery.

Return process

Kindly e-mail your inquires with the subject line “Return Item”, we will assist you as soon as possible. Please allow us at least 7 business days for your inquiry to be processed, in order to make the process runs smoothly and faster, do email your inquiry with picture(s) of your item(s) matter & condition.  To return your product, you should mail your product to: No.9, Aly. 1, Ln. 79, Sec. 2, Keelung Rd., Xinyi Dist., Taipei City 110, Taiwan You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If your refund is approved, you will be refunded the subtotal amount of your original order.  Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We provide our service in both Chinese & English